Role over label
The words “authorised dealer” do not replace the contract or identify every debtor.
Advance and goods differ
Undelivered goods, defective delivered goods and warranty repair are separate cases.
Alternative defendants may exist
Consumer law allows certain claims against parties other than the seller.
The dealer’s legal role
| Role | Core document | Check |
|---|---|---|
| Seller | Sale agreement, receipt and delivery act | Delivery, quality, advance and warranty period |
| Manufacturer or supplier agent | Agency agreement and transaction papers | Whose name was used |
| Service centre | Work order, intake act and warranty terms | Who holds the item and owes repair or return |
| Independent reseller | Supply or sale agreement | Do not shift every debt to the manufacturer |
Common scenarios
| Situation | First step | Route |
|---|---|---|
| Advance paid, no delivery | Collect payment and delivery deadline evidence | Advance/loss claim in insolvency |
| Delivered item is defective | Record defect and discovery date | Consumer-law claim against the proper party |
| Item held for repair | Identify it and demand documented return | Property return and expense dispute |
| Extended warranty purchased | Identify the actual provider or insurer | Separate contract analysis |
| Business-to-business purchase | Review contract and Civil Code | Consumer statute usually does not apply |
Buyer action plan
Identify the legal entity
Match the tax ID in the contract, receipt, payment and work order.
Check the insolvency case
Review EFRSB, the court docket, procedure and claim deadlines.
Identify the item
Keep VIN/serial number, photos, accessories, acts and location.
Separate the claims
Calculate advance, price, defects, expenses, penalties and loss separately.
Choose the correct defendant
Review the seller, manufacturer, importer, authorised organisation and service provider.
Warranty after dealer bankruptcy
The seller’s bankruptcy does not automatically end every warranty route, but it does not transfer every dealer debt to the manufacturer either. Article 18 of the Russian Consumer Protection Law links available remedies and defendants to the defect, timing and participant status. Business purchases follow the contract and Civil Code.
Frequently asked questions
May the buyer demand money from the manufacturer?
Not every seller liability transfers. Select a remedy allowed by statute and prove the defect.
How is an item recovered from service?
Identify the item and possession basis and demand a documented transfer.
What about an advance for a vehicle?
Check whether a specific vehicle exists and title passed; otherwise calculate the monetary claim.
Must the buyer wait for liquidation?
No. Deadlines depend on the case stage and claim type, so notices and orders should be checked immediately.
Primary legal sources
- Russian Consumer Protection Law, Article 18
- Russian Consumer Protection Law No. 2300-1
- Russian Bankruptcy Law No. 127-FZ
- EFRSB insolvency notices
Related guides
Car dealership bankruptcy · Supplier bankruptcy · Company insolvency check
Has a dealer failed to deliver goods, return an item or perform warranty work?
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