In a Russian clothing store bankruptcy, delivered goods, a paid but uncollected order, a return claim and unsold store stock must be separated because they involve different assets and evidence. A label, barcode or physical presence on the shop floor does not prove debtor ownership. Review supply or commission terms, title passage, payment route, returns, premises lease and the actual holder of each item.
An order is not the stock
Payment, delivery, collection and return require different records.
A return needs evidence
Reason, handover date and recipient should be recorded separately.
Revenue follows a chain
Acquirers, marketplaces and agents may hold funds at different stages.
Quick self-check
- The receipt, order, messages, tracking and bank record are preserved.
- It is recorded whether goods reached the customer and who received any return.
- Stock is separated into owned, commission, leased and disputed items.
- Tills, acquiring, marketplaces, gift cards and refunds are reconciled.
- Premises and equipment contracts, handover records, serials and security data are collected.
Prepaid Orders, Delivery and Returns
Identify the seller shown in the receipt and contract, payment date, order contents, promised time and actual handover. A return also requires its reason, item condition, request and handover record. Once goods were delivered, a quality or refund dispute does not automatically become a right to take the same item from remaining inventory.
Who Owns Store Inventory
Match the inventory against invoices, transfer documents, title-passage clauses, commission, custody and customer returns. Non-payment to a supplier does not always mean the supplier still owns the stock. Equally, third-party goods cannot be included merely because they are found in the shop.
Gift Cards, Marketplaces and Acquiring
For gift cards review the issuer, balance and used portion. For marketplaces review seller identity, order status, deductions, refund and payout timing. Acquiring records trace payment movement but do not replace the underlying contract and operator settlement.
Premises, Displays and Till Equipment
Retail premises are commonly leased, while displays, tills, loss-prevention systems, terminals and storage equipment may be owned, leased, secured or landlord property. Fixtures and removable items require separate analysis.
- control access to inventory;
- photograph and count goods;
- match records by batch;
- separate third-party and disputed assets;
- reconcile tills and online sales.
Steps for Customers, Suppliers and Staff
A customer prepares a calculation for the specific order or return. A supplier proves delivery, price, title passage and debt. Employees preserve employment records and pay calculations. Filing treatment depends on obligation date and case stage; no outcome can be promised in advance.
| Situation | Review | Action |
|---|---|---|
| Prepaid order | Seller, payment and delivery | Calculate unperformed value |
| Returned item | Ground and return recipient | Record the handover |
| Store inventory | Title, commission and custody | Separate by owner |
| Gift card | Issuer and balance | Calculate the claim |
| Marketplace | Order status and deductions | Reconcile operator settlement |
Frequently Asked Questions
Can a customer collect already paid goods?
Determine whether the item is identified, who owns it and whether performance in kind is permitted at the case stage.
Will a returned item be refunded?
Purchase and return handover must be proved; treatment depends on timing and case stage.
Does unpaid supplier stock always remain supplier property?
No. Review the contract, title passage, retention clause and the identified batch.
Who receives a claim for a marketplace order?
Identify the seller, platform role, payment recipient and refund status.
What happens to a gift card?
Review issuer, face value, balance, term and used portion, then calculate the claim.
Legal Sources
- Federal Law No. 127-FZ.
- 2026 Amendments to Federal Law No. 127-FZ.
- Russian Civil Code Part Two.
- Russian Consumer Protection Law.
- Russian Retail Sale Rules.
- Federal Bankruptcy Register.
Related guides: marketplace seller bankruptcy, warehouse bankruptcy and corporate bankruptcy.
Has the Store Failed to Deliver or Process a Return?
We can review the seller, payment route, goods status, return records and claim value without promising an outcome.
BOOK AN INITIAL CONSULTATIONGeneral information as at 28 August 2026. Treatment depends on contract, movement of goods and money, obligation date and case stage.