In a Russian dental clinic bankruptcy, promptly identify the legal service provider, obtain copies of dental records and digital studies, document the completed treatment stage and calculate paid but unfinished care separately. The trading name, dentist, medical organisation, dental laboratory, implant supplier and payment recipient may be different entities. Continuity of care and a monetary claim require different evidence.
Care comes first
Secure clinical safety and transfer information to a new dentist before pursuing the dispute.
Collect the records
Files, images, CT scans, digital impressions and material data support continued treatment.
Separate each stage
Diagnosis, surgery, restorative care, prosthetics and laboratory work may have different status.
Quick self-check
- The contract, receipts and licence identify the provider and payment recipient.
- Patient records, treatment plan, images, CT files, scans, prescriptions and consents are requested.
- Implants, temporary and permanent prosthetics, identifiers and laboratory stages are recorded.
- Prepayment, instalments, receipts, delivered services and unfinished balance are reconciled.
- A clinically safe continuation route is identified without losing medical information.
Identify the Responsible Provider
Match the contract, receipt, licence, consents and patient file. A dentist may work for a medical organisation while an external laboratory fulfils a separate order. Monetary claims normally follow the contracting or paid entity, while clinical conduct is assessed through medical records.
Patient File, Images and Digital Data
Request available copies of the medical file and studies: intraoral images, panoramic images, CT data, photographs, digital impressions and prescriptions. Do not remove original medical records informally; obtain proper copies and evidence of delivery.
How to request records, images and digital files
The right to records was checked on 21 October 2026. Article 22(5) of Federal Law No. 323-FZ provides for a patient or legal representative to obtain medical documents, copies and extracts on request, including electronically. Specify the records and period required; prepare the financial claim separately.
- Address the medical organisation identified in the contract, rather than only the dentist or a receptionist’s messenger account.
- List chart entries and prescriptions, the treatment plan and consents, study reports, images, CT data, scans and installed-device details, from the available archive and in an available format.
- Specify delivery method, response contact, date and signature; transmit identification details through an official channel. A representative should establish authority.
- Keep the request and delivery evidence; ask for its registration number and the applicable provision period.
- Check completeness, legibility and whether files open. Request written clarification of missing data.
Illustrative request: “Please provide copies of clinical entries for [period], treatment plans, prescriptions, study reports and available files [list of images and scans], together with details of materials and installed devices. Delivery method: [specify]. Please confirm the request registration number and how any missing records can be obtained.”
A request does not require the clinic to create a study that never existed or hand over the original chart. Keep available source files and reports for the next dentist; the clinician determines whether any study needs repeating.
If the clinic closes or does not respond
Send the request to verified contacts of the legal entity and preserve any refusal, returned letter or lack of response. If an insolvency administrator has been appointed, notify them of the request and ask where records are kept and who provides copies. Do not automatically treat the landlord or former dentist as custodian of the complete file.
If records remain unavailable, assemble the request, delivery evidence, response or closure information for an approach to the territorial Roszdravnadzor authority. Continued treatment and recovery of clinical information should not depend solely on the financial dispute.
A separate bundle for the financial claim
Collect the contract and annexes, receipts, priced stage plan, performance records, treatment-stoppage notice and refund correspondence. Mark each item as paid, performed, accepted, disputed or already refunded. Keep the new clinic’s estimate separately: it does not automatically establish the unused original advance.
Implants, Crowns and Laboratory Work
For an installed system, record manufacturer, model, size, serial information and healing stage. For crowns, dentures, aligners and other prosthetics, identify manufacture status, delivery to the clinic, ownership and patient-specific suitability. A component in production is not completed care.
Unfinished Care and Calculation
Prepare a stage schedule covering diagnosis, preparation, surgery, restorative care, prosthetics, laboratory work and follow-up. Compare each stage price, payments and clinical result. A full refund cannot be assumed without accounting for services actually delivered and their quality.
- obtain records;
- document condition;
- arrange safe continuation;
- prepare a stage calculation;
- review case publications.
Continued Treatment and Claim
The new provider independently assesses condition and the next treatment plan. Support correction or completion costs through examination, plan and invoices rather than automatically merging them with the original prepayment. Run clinical and monetary issues in parallel while preserving medical confidentiality.
| Item | Obtain | Purpose |
|---|---|---|
| Patient file | Record copies and prescriptions | Continue care |
| Images and scans | Files and reports | Avoid unnecessary repeat studies |
| Implant or prosthetic | Brand, stage and ownership | Check compatibility |
| Payment | Contract, receipts and calculation | Determine balance |
| New treatment | Examination, plan and estimate | Support future costs |
Frequently Asked Questions
May a patient collect the dental file?
A patient may request access and available copies; issue and custody of the original should follow the applicable procedure.
Will an unfinished crown or denture be handed over?
Readiness, customisation, ownership and safe usability must be established. Handover is not automatic.
Must a new clinic finish treatment free of charge?
No. A new provider forms its own relationship unless a separate arrangement applies.
May the entire prepayment be claimed?
Calculate the claim using the contract, payments and stages actually delivered.
How is this different from general clinic bankruptcy?
This guide owns dental imaging, implants, prosthetics, laboratory work and staged dental care.
Should the records request be combined with a refund claim?
Keep their subjects separate: list records and dates in one request, and payments, completed stages and the calculation in the financial claim. This helps track what has been provided for each issue.
Legal Sources
- Federal Law No. 127-FZ.
- Federal Law No. 323-FZ on Public Health.
- Paid Medical Services Rules, Resolution No. 736.
- Federal Licensing Law No. 99-FZ.
- Russian Consumer Protection Law.
- Federal Bankruptcy Register.
Related guides: Russian clinic bankruptcy, licensing in Russia and Russian pharmacy bankruptcy.
Has Treatment Stopped or Are Records Withheld?
We can review provider identity, contract, dental records, stages, payments and a safe action sequence without promising an outcome.
BOOK AN INITIAL CONSULTATIONGeneral information as at 21 October 2026. Clinical decisions require a dentist’s examination; legal treatment depends on the contract, records, completed stages and insolvency stage.