In a Russian furniture store bankruptcy, identify the contractual seller from the receipt first, then record the order, deposit, production stage and involvement of any third-party factory. The showroom sign may belong to a franchisee or dealer, while measurement, production, delivery and assembly may be performed by different companies. Standard furniture, a bespoke set and display stock create different factual scenarios.
The receipt identifies the claim target
The claim goes to the legal person responsible under the contract, not a brand.
Measurements identify the order
Drawings, dimensions, colour and components connect furniture to the customer.
Performance has stages
Production, delivery and assembly may be paid and performed separately.
Quick self-check
- Contract, receipt, bank statement and seller details are preserved.
- Drawings, measurement, specification, product codes, colour and components are collected.
- Factory, warehouse, carrier and assembler are identified.
- Promised date, actual readiness and furniture location are recorded.
- Goods, delivery, assembly, discount, refund and defects are calculated separately.
Identify Seller and Factory
Compare the contract, receipt, bank details, order form and correspondence. A manufacturer need not owe repayment where an independent showroom contracted with the customer, but its records help locate the order. A franchise does not automatically make the brand owner party to every sale.
Bespoke Order or Standard Goods
Determine whether the contract concerns ready goods, production to measurements or a mixed arrangement. Rules on exchange of conforming goods should not be applied mechanically to insolvency, non-performance or defects. Measurements and specifications prove bespoke characteristics.
Readiness, Warehouse and Handover
An online “ready” status must be reconciled with the factory note, package marking and storage location. Even fully paid furniture requires identification. Do not remove it unilaterally; arrange handover with the person controlling the assets.
Delivery, Assembly and Defects
Damage, missing parts, incorrect size and assembly defects require photographs, an act and correspondence. Where a separate company delivered or assembled the furniture, review its own contract and actual role.
- record reservations in the act;
- photograph packaging and labels;
- list missing parts;
- record measurements;
- separate seller and assembler claims.
Customer Monetary Claim
Calculate the unperformed portion separately: goods, delivery, assembly, returned items and proven loss. Timing and treatment depend on the obligation date and case stage; full recovery of the deposit cannot be guaranteed.
| Situation | Prove | Action |
|---|---|---|
| Standard furniture | Product code and payment | Check stock |
| Made-to-measure set | Measurements and specification | Identify the set |
| Order in warehouse | Labels and custodian | Arrange handover |
| Missing components | Contents and act | Record parts |
| Unperformed assembly | Separate price and provider | Calculate claim |
Frequently Asked Questions
May paid furniture be collected from a warehouse?
Only after the specific set is identified and lawful handover is arranged; unilateral removal creates risk.
Must the factory refund a showroom customer?
Not automatically. Contract parties and each participant’s duties must be established.
Can a furniture set never be returned?
The list restricting exchange of conforming goods does not remove rights for defects, non-performance or insolvency.
What if only part of the kitchen is ready?
Record completeness, stage values and the feasibility of transfer or completion.
How are delivery and assembly treated?
Calculate them separately by price, provider and actual performance.
Legal Sources
- Federal Law No. 127-FZ.
- Russian Civil Code Part Two.
- Russian Consumer Protection Law.
- Government Resolution No. 2463.
- Federal Bankruptcy Register.
Related guides: furniture factory bankruptcy, online purchases in Russia and clothing store bankruptcy.
Has the Store Failed to Deliver Paid Furniture?
We can review seller, factory, readiness, order identification, stage prices and claim form.
BOOK AN INITIAL CONSULTATIONGeneral information as at 28 August 2026. Treatment depends on contract, order type, identification, production stage and insolvency procedure.