Consumer Rights
Guides to the rights of buyers and customers in Russia: returning goods, defective work and services, warranties, complaints, penalties and disputes with suppliers.
-
Kanye West concert refunds in Russia: cancellation, claims and early cases
A detailed Russian-law guide to refunds for YE’s cancelled October 2026 St Petersburg shows: official channels, fees, demands, court cases and enforcement risks.
-
Consumer Extremism in Russia: What the Term Means
Why “consumer extremism” is not a legal offence, when abuse of right may be considered, and how to assess a consumer dispute fairly.
-
Returning Clothing in Russia: Exchange and Refund Rules
When good-quality clothing can be exchanged or refunded in Russia: shop and online purchases, deadlines, exceptions, labels and evidence.
-
Online Shopping in Russia: Returns and Complaints
What to keep for an online purchase in Russia: seller details, order terms, withdrawal deadlines, return documents and defect evidence.
-
Electronic Devices: Consumer Rights, Repairs and Data Protection
Electronic-device disputes in Russia: preserve purchase and repair evidence, document the condition of the device and protect personal data before service.
-
Returning a Working Phone in Russia: Shop vs Online
Returning a working phone in Russia: shop exchange restrictions, distance purchases, voluntary return policies and supporting documents.
-
Flight Cancelled at the Airport: Immediate Steps
What to do at the airport when a flight is cancelled or rescheduled: carrier confirmation, onward segments, passenger services and evidence.
-
Flight Cancelled Days Before Departure: What to Do
A focused guide for a flight cancelled before departure: booking structure, carrier options, refunds and separately purchased segments.
-
Flight Delayed or Cancelled in Russia: What to Do
What to record and request when a flight is delayed or cancelled in Russia, and why liability depends on the route and facts.
-
Hotel Guest Rights in Russia: Booking, Check-in and Claims
Hotel guest rights in Russia under the 2026 rules: prices, booking and cancellation, check-in, service defects, evidence and complaints.