Condition and purchase method determine the route
A working phone cannot unconditionally be returned merely because the buyer dislikes it. Check how it was bought, the device’s characteristics, warranty and seller’s terms. Physical-shop purchases, distance orders and defective devices involve different rules.
Phone bought in a physical shop
The general exchange right under Article 25 is subject to exclusions. The current list under Government Resolution No. 657 includes technically complex household products with a warranty of at least one year. Where a device falls within this category, simply saying it is unsuitable does not establish a mandatory exchange right.
Old classifications or an argument that a phone is called a radio station do not establish a refund entitlement on their own. Check the specific model and applicable rules. The shop may offer a voluntary exchange; request its conditions in writing.
Phone purchased remotely
Article 26.1 and the conditions for withdrawal from a distance sale must be checked separately. Establish how the contract was concluded: an online request alone does not necessarily describe the whole transaction. Keep the order, seller’s terms and delivery documents.
If the phone is faulty
This is a quality dispute, not simply dissatisfaction with the purchase. Record the fault, discovery date and device details. The remedy depends on the applicable rules for technically complex products, timing and nature of the defect. Obtain an intake record describing the condition and accessories before handing it over for inspection.
Document checklist
- Model, serial number and warranty information.
- How the contract was concluded and delivery date.
- Condition, signs of use and completeness.
- Reason for the request: a working product or a specific defect.
- Any voluntary exchange terms offered by the seller.
Submitting a demand
Identify the product, purchase circumstances and legal basis. Attach copies of evidence and retain proof of receipt. If refused, request a reasoned response and compare it with the documents. Do not describe an actual malfunction as merely disliking the phone.
Sources in Russian: Article 25, Article 26.1, the list of goods excluded from exchange.
Three checks before your next step
Purchase method
Establish how the contract was concluded.
Warranty and model
Check the device category and documents.
Reason
Distinguish a defect from a change of mind.
Preparation checklist
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